TFE Technology has established a Customer Service Call Center at their facilities in Bountiful, Utah.  The Call Center receives, dispatches, monitors and manages service call requests placed by various customers throughout the United States.  The Call Center provides toll free coverage available 24 hours a day, 7 days a week. 

The Call Center uses Remedy's Action Request software, which is a highly versatile service information database management system.  The system provides Internet access to TFE management, service technicians, and TFE customers.  The Call Center is an integral part of the overall service capabilities provided by TFE.

The Call Center will allow TFE to provide better service response, call tracking and reporting and resource management.