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Welcome to Diebold-ISS. With over
25 years experience, Diebold-ISS is one of the 10 largest third party maintenance
providers of network and hardware service solutions to Federal and State
Government agencies and commercial firms with 50 offices nationwide. Diebold-ISS
offers a proven cost effective alternative to OEM maintenance services and
many times we're the choice over OEMs. Further, we offer extensive
multi-vendor experience, a diverse service offering, and the technical talent
required to meet our customer's needs with the goal of providing maximum
system availability.
Our success is a direct result of the
following attributes:
- Experience
- More than
twenty-five years as a Third Party Maintenance (TPM) company serving
customers throughout North America. Contract magnitude ranges from
large-scale single contracts to small and medium widespread
geographical sites with one technician to multiple support staffs. ADP
and office equipment experience ranges from mainframe to laptop to
scientific and specialized.
- Value
- Diebold-ISS prides
itself in offering its customers and business partners more than just
a TPM service feature. We offer tailored services, management tools,
policies, procedures and processes that enhance performance,
management and administrative functions unique to each customer
environment.
- Partnerships
- We plant and
nurture associations with our customers to the extent that we have an
average incumbency of more than seven years. We learn our customer's
operational objectives and work with them to develop plans to further
advance their roles and increase efficiency and effectiveness.
- Customer Satisfaction -
Quality control and management programs (customer satisfaction
surveys, customer visits and courtesy calls) provide immediate
feedback on our field service processes. From this feedback, we are
able to reengineer our processes, if required, and fine tune our
performance approaches to ensure customer satisfaction. Customer
satisfaction surveys, to date, reflect a customer satisfaction rating
greater than 95 percent.
With Diebold-ISS, you get low risk and competitive
pricing that ensures our customers receive the best value from their IT
investment.
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